Refund & Return Policy – BeanBask.com
At BeanBask.com, we want you to be completely satisfied with your purchase. If you’re not happy with your coffee maker, we offer a straightforward refund and return process. Below are the details of our policy to ensure a smooth return experience.
Returns
You have 30 days from the date of purchase to return your coffee maker for a refund or exchange. To be eligible for a return:
- The item must be unused, in the same condition you received it.
- The item must be in its original packaging, with all accessories, manuals, and documentation included.
To start a return, please contact us at support@beanbask.com with your order number and reason for the return. Once your return is approved, we will provide you with instructions for shipping the product back to us.
Refunds
Once we receive your returned item, we will inspect it and notify you by email. If the return is approved, we will process your refund. The refund will be issued to your original payment method within 5-10 business days after approval.
Please note:
- Shipping costs are non-refundable, unless the product arrived damaged or was incorrect.
- For prepaid return shipping, the cost may be deducted from your refund.
Exchanges
If your coffee maker arrives damaged or defective, or if you received the wrong product, please contact us within 7 days of receiving your order at support@beanbask.com. We will promptly arrange an exchange or send you a replacement.
Non-Returnable Items
Certain items cannot be returned:
- Used or damaged products after delivery.
- Items marked as final sale or clearance.
- Gift cards.
Return Shipping
For returns that are not due to defective or incorrect products, you will be responsible for return shipping costs. We recommend using a trackable shipping service to ensure your returned item reaches us. If your return is approved and we provide a return label, the cost of return shipping may be deducted from your refund.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
- Check your bank account or contact your credit card company, as processing times may vary.
- If you’ve done this and still have not received your refund, please contact us at support@beanbask.com, and we will assist you.
Contact Us
For any questions or concerns regarding our Refund & Return Policy, please contact our support team:
Email: support@beanbask.com
Mailing Address:
BeanBask.com LLC
120 Bent St Ste K
Taos, NM 87571
EIN: 33-1430970
We appreciate your business and are dedicated to ensuring you have a positive shopping experience at BeanBask.com!
